Frequently asked questions
Everything you might want to know before you order — how payment and shipping work, how the character balls are made, and what the Pokédex does. If your question isn’t here, get in touch on the contact page.
Ordering & payment
Shipping & market pickup
Two ways to get your order: shipped to your door, or collected in person.
The character balls
What they are, how they’re made, and the difference between a kit and an assembled ball.
The DIY Pokédex
Track the collection you build as you buy.